General Terms and Conditions (B2B)

Last Updated: April 22, 2026

Welcome to Salonbear! These General Terms and Conditions ("Terms") govern your use of the Salonbear platform, website, and associated services (collectively, the "Service"). The Service is operated by Salonbear ("we," "us," or "our").

Salonbear acts exclusively as a Business-to-Business (B2B) service provider. By registering for, accessing, or using the Service, you ("User," "Customer," or "you") agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Company Information

Salonbear KVK-number (Chamber of Commerce): 76377334 Address: Rode Geus 10, 9613DA Meerstad, The Netherlands Email: info@salonbear.com

2. Description of the Service

Salonbear provides a digital Software-as-a-Service (SaaS) platform designed for salon management, including but not limited to scheduling, booking, customer relationship management (CRM), point of sale (POS) functionalities, and related tooling. We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, without prior notice or liability.

3. Account Registration & Security

3.1. To access the Service, you must create an account. You represent and warrant that all information provided during registration is accurate and up-to-date. 3.2. You are solely responsible for keeping your login credentials confidential. Salonbear assumes no liability for any unauthorized access to your account resulting from your failure to secure your credentials. 3.3. You must immediately notify Salonbear of any unauthorized use or suspected breach of security.

4. Subscriptions, Invoicing, and Payment Terms

4.1. Fees: Access to premium features of the Service requires a paid subscription. All fees are stated exclusive of VAT and other applicable taxes, unless expressly stated otherwise. 4.2. Billing & Auto-Renewal: Subscriptions are billed in advance on a recurring basis (e.g., monthly or annually). Subscriptions automatically renew unless canceled prior to the end of the current billing cycle. 4.3. No Refunds: All payments made to Salonbear are strictly non-refundable. We do not provide prorated refunds for canceled subscriptions or unused time. 4.4. Late Payments: If payment is not successfully settled, we reserve the right to immediately suspend or restrict access to the Service without liability, until the outstanding balance is paid in full. Statutory commercial interest and collection costs will apply to late payments under Dutch law. 4.5. Price Changes: Salonbear reserves the right to modify subscription fees. Notice of pricing changes will be provided at least thirty (30) days in advance. Continued use of the Service after the change constitutes your acceptance of the new fees.

5. Acceptable Use and Restrictions

5.1. You agree to use the Service exclusively for its intended business purposes. 5.2. You may not:

• Reverse engineer, decompile, or disassemble any part of the Service;
• Resell, lease, sublicense, or distribute the Service to third parties;
• Use the Service to store or transmit malicious code, viruses, or illegal content;
• Circumvent any security features or attempt to gain unauthorized access to our systems;
• Use the Service in a manner that overburdens or impairs the performance of our infrastructure, as determined solely by Salonbear.

6. Intellectual Property Rights

6.1. Salonbear's Rights: All intellectual property rights, titles, and interests in and to the Service (including software, design, interfaces, text, branding, and aggregated data) remain the exclusive property of Salonbear and its licensors. 6.2. Customer Data: You retain all rights to the data you input into the Service ("Customer Data"). However, by using the Service, you grant Salonbear a worldwide, royalty-free, non-exclusive license to host, process, and display your Customer Data strictly for the purpose of providing and improving the Service.

7. Data Processing & Privacy (GDPR Compliance)

7.1. In providing the Service, Salonbear acts as a "Data Processor" and you act as the "Data Controller" under the General Data Protection Regulation (GDPR). 7.2. The processing of personal data on your behalf is governed by our [Privacy Policy] and our standard Data Processing Agreement (DPA), which forms an integral part of these Terms. By using the Service, you confirm your compliance with the GDPR towards your end-clients.

8. Limitation of Liability

8.1. To the maximum extent permitted by applicable law, Salonbear provides the Service on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, regarding uptime, exact functionality, or error-free operation. 8.2. Salonbear shall under no circumstances be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption. 8.3. Maximum Liability: In any event, Salonbear’s total aggregate liability arising out of or in connection with these Terms or the use of the Service shall not exceed the total subscription fees paid by you to Salonbear during the twelve (12) months immediately preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Salonbear, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your breach of these Terms, your violation of any laws, or third-party claims relating to your Customer Data.

10. Term and Termination

10.1. Termination by User: You may cancel your subscription at any time via the account settings. Cancellation will take effect at the end of the current paid billing term. 10.2. Termination by Salonbear: Salonbear may suspend or terminate your access to the Service immediately and without notice if you breach these Terms, fail to pay due fees, or act in a way that harms the reputation or infrastructure of Salonbear. 10.3. Effect of Termination: Upon termination, your right to use the Service immediately ceases. Salonbear is under no obligation to retain your Customer Data after thirty (30) days following termination and may permanently delete it.

11. Force Majeure

Salonbear relies on third-party service providers (such as hosting and payment processors). We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, strikes, internet outages, third-party infrastructural failures, or government actions (Force Majeure).

12. Modifications to the Terms

Salonbear reserves the right to update or modify these Terms at any time. Significant changes will be communicated via email or an in-app notification. Your continued use of the Service following such updates constitutes your acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

14. Governing Law & Jurisdiction

14.1. These Terms and any dispute arising out of or in connection with them shall be exclusively governed by the laws of The Netherlands. 14.2. Any claims or disputes shall be submitted to the exclusive jurisdiction of the competent courts in the district of Noord-Nederland (location Groningen), The Netherlands.